Training and Development is essential for organisations to continuously strengthen and enforce fundamental skills, knowlege and abilities in their employees.
With over 30 years of HR management and development training, we have trained professionals in managerial, supervisory and rank & files staff for various establishments in Singapore, Cambodia, Malaysia, Fiji, Maldives, Thailand, Middle East, Brunei and Indonesia.
Chris Anthony has more than 30 years of experience in HR Management & Development having worked in various industries as a Human Resources professional. Till recently he was the Corporate Director of Learning and Development with a 5 star Dara Hotels Group in Cambodia and Dusit Thani, an international hotel chain based in Maldives and Bangkok, Thailand.
Chris has been providing HR training and consulting services that not only enhance employee relations and productivity, but also address the wide spectrum of HR and Training challenges facing today’s working environment. A highly experienced consultant and facilitator, he is committed to a personal mission of “empowering people to find their voices towards achieving their goals”. He offers exceptional support in employee relations, organizational and competency-based development, performance motivation and management.
An experienced and dynamic trainer, Chris has trained several managerial, supervisory and rank & file staff for various establishments in Singapore, Cambodia, Malaysia, Fiji, Maldives, Thailand , Egypt, Guam, Middle East , Brunei and Indonesia
Pave’s training programmes are designed to strengthen the core skills that drive high-performing teams and effective leadership. Our courses focus on practical, workplace-relevant capabilities that enhance how people lead, communicate, and deliver service excellence. Each programme is structured to be actionable, relatable, and immediately applicable, supporting organisations in building confident leaders, capable managers, and customer-focused teams.
Customers / guests today are more demanding and have greater tendency to grouse at each minute of discomfort as they expect superb service. If you do not address customer complaints, someone else surely would.
The objective of this course is to impart the skills that help you to define superior customer service. This course is also designed on how to handle situations when customer problems or complaint are encountered you will have the skills to handle those situation and resolved to the customer's satisfaction.
Whether you’re a natural leader or want to improve your management skills, this course will teach you the people management skills you need on your journey towards becoming a successful line manager.
It can be daunting to become a new line manager, but preparation and confidence are key. The aim of this course is to make that transition easier and stress-free so that you can thrive in your new role.
This course equips managers and leaders with the essential skills to communicate clearly, confidently, and purposefully with employees, stakeholders, and key partners. It focuses on structuring messages, active listening, and adapting communication styles to suit different audiences and situations.
Through practical, real-world workplace scenarios, participants build the ability to give effective feedback, manage expectations, and handle challenging conversations, enabling them to foster trust, strengthen relationships, and drive alignment and performance across the organisation.
